Voice broadcasting is a powerful feature that can be
integrated into an IVR (Interactive Voice Response)
platform to automate the delivery of pre-recorded messages
to a large group of callers.
How Voice Broadcast Works with IVR -
Campaign
Creation: You design the voice broadcast message content
and identify the target audience through your IVR
platform. This might involve uploading pre-recorded audio
files or using text-to-speech functionality.
Scheduling and
Delivery: Schedule the voice broadcast campaign for a
specific time and date. The IVR system automatically dials
phone numbers from your target list.
Live Voice
Broadcast: All recipients receive the message
simultaneously, similar to a radio announcement.
Segmentation:
Segment your target audience for more targeted messaging
based on specific criteria
Interactive Voice
Broadcast: The IVR system might play the message followed
by an interactive menu for recipients to respond with
keypad presses or voice commands (limited).
Delivery Results:
The IVR platform tracks delivery metrics, such as
successful deliveries, busy signals, and voicemails
reached.
Track and Analyze
Results: Monitor campaign performance and use data to
refine future broadcasts.