Customized Survey

IVR (Interactive Voice Response) systems can be a powerful tool for conducting customized surveys.

How Customized Surveys Work Through IVR -

Multiple-choice questions : The IVR prompts the caller with options and asks them to select a response using their keypad.
Yes/No questions: The caller presses a key to indicate their answer.
Open-ended questions (limited): The IVR might allow brief voice recordings for open-ended responses (though analyzing these can be more complex).
Dynamic Routing: Based on initial responses (e.g., department selection), the IVR can direct participants to answer sets most relevant to them.
Real-time Reporting: Some IVR systems provide real-time data analysis of survey responses as they are collected.