Call Scheduling

IVR systems can definitely be leveraged for call scheduling, offering an automated solution for appointment booking and improving efficiency.

Here's a breakdown of some key features -

Integration with Calendars: IVR systems can integrate with existing calendar tools (e.g., Google Calendar, Outlook Calendar) to check agent availability and offer real-time scheduling options.
Two-way SMS Communication : The IVR can send confirmation texts and allow basic interaction (e.g., replying "Yes" to confirm) via SMS.
Skills-Based Routing: The IVR can route callers to the most appropriate agent based on their scheduling needs and the agent's expertise.