Call to Action Button Response

Interactive Voice Response (IVR) systems can utilize various features to effectively handle Call to Action (CTA) button responses from callers.

Here's a breakdown of some key features -

DTMF (Dual-Tone Multi-Frequency) Tones: Callers press specific numbers on their keypad corresponding to the button options presented by the IVR voice prompt (e.g., "Press 1 for Sales, 2 for Support").
Voice Recording : In specific scenarios, the IVR might allow callers to leave brief voice recordings as a response to a CTA (e.g., "Leave a message after the beep and we will return your call").
Repeating Options: Reiterate the CTA options periodically, especially in longer prompts, to avoid caller confusion.