Interactive Cloud-Based Report

An interactive cloud-based report for an IVR platform can be a powerful tool for gaining insights into caller behavior and improving your IVR system's effectiveness. Here's what it typically offers.

Features of an Interactive Cloud-Based Report for IVR -

Data Visualization: Present data in an easy-to-understand format using charts, graphs, and tables. This allows you to quickly identify trends and patterns.
Real-time and Historical Data: Access both real-time data on current IVR activity and historical data for trend analysis.
Customizable Dashboards: Create personalized dashboards that focus on the metrics most important to you (e.g., call volume by time of day, menu option selection rates).
Drill-Down Capabilities: The ability to delve deeper into specific data points to understand the underlying reasons behind trends or identify areas for improvement.
Multi-level Reporting: Generate reports that provide insights at different levels, such as overall system performance, department-specific data, or individual IVR menu performance.
Exporting Functionality: Export reports in various formats (e.g., CSV, PDF) for further analysis or sharing with stakeholders.